Retail Associates

Thuma is seeking proactive Retail Associates to join the team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associates will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our first Flagship store team.

Key Responsibilities:Deliver and maintain an outstanding level of customer service at all timesMaintain the stores visual identity within brand guidelines through merchandising and stock replenishmentShowcase excellent product and brand knowledgeWork purposefully as part of a team to ensure daily objectives and goals are metSuccessfully operate all systems including POS, Inventory and clienteling.Act as a Thuma Brand AmbassadorManage client relationships effectively with the help and guidance from the General Manager and the Store ManagerFoster customer relationships beyond the store walls via clientelingAssist eCommerce Customer Experience team in responding to customer service emails when necessaryStep into the cafe when needed, taking orders and serving customers with precision and care.Maintain store appearance and cleanliness on a daily basisOther activities and functions to facilitate store success as necessary.

What You’ll Need:This job requires availability to work flexible hours including weekends and occasional holidays.This job requires the ability to work in-person at the Thuma Flagship Store in NYCA minimum of 2 years experience in RetailA proven record in delivering excellent customer service within a similar retail environmentKeen attention to detailA proactive and motivated individual with the ability to take initiativeComputer and till system literateStrong communication, collaboration and problem solving skills

Compensation Ranges:$20 - $25 an hourThuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Why Join Us:Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions *Paid Time Off: We believe healthy, happy, relaxed people do better workExtras: 12 weeks of paid parental leave + company sponsored membership at One Medical *Employee Discount: We provide an employee discount of 40% off all Thuma productsRoom Upgrade: A complimentary product credit when you start, worth up to $2,000* Eligible employees

Who We AreThuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

Actively hiring for full time and part time Retail Associates.