TikTok Shop - US Operations & Governance and Experience: MBA Graduate Opportunities (2024 Start)

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction

Join our team in 2024 for unparalleled opportunities to kickstart your career, pursue bold ideas, and explore limitless growth prospects. As a graduate, you'll be part of shaping the future with TikTok.

About the Roles

The e-commerce industry's exponential growth has made it a battleground for leading Internet companies. With over 1 billion loyal users worldwide, TikTok is poised to redefine e-commerce experiences. We're seeking passionate individuals to join our E-commerce Operations team in the US, where we aim to build an innovative, secure, and intuitive e-commerce ecosystem. Our goal is to deliver high-quality products and a unique customer experience via TikTok.

Successful candidates must be able to commit to one of the following start dates below:

• May 20, 2024
• June 10, 2024
• July 15, 2024
• August 12, 2024

We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

US Operations

This role involves driving e-commerce innovation across multiple categories (Fashion, Beauty, Food & Beverage, and Electronics) by acquiring and nurturing merchants, optimizing platform resources, and fostering collaborative models aligned with merchants' goals. Collaborate closely with cross-functional teams to tackle key business challenges and provide tailored solutions to clients. Stay updated on TikTok Shop developments to deliver exceptional customer experiences.

Governance and Experience

In addition to our US Operations initiatives, we also have roles taht encompass contributing to TikTok's Governance and Experience (GNE) department. You'll be responsible for shaping the governance framework and enhancing user experience across the TikTok platform. Your insights and contributions will play a vital role in maintaining a safe, inclusive, and enjoyable environment for our users.

Key Responsibilities for US Operations

• Acquire and incubate merchants to support category growth.
• Discover innovative collaborative models aligning with merchants' short-term and long-term development plans, optimizing platform resources.
• Solve key challenges in business growth through strong collaboration with cross-functional teams.
• Employ a consultative approach by offering strategic content, creator/affiliate/agency partnerships, merchandising, and logistical solutions to all clients.
• Update current clients on TikTok Shop product developments and new promotional opportunities.

Key Responsibilities for Governance and Experience

• Drive governance initiatives to ensure compliance with regulatory requirements and company policies, contributing to a safe and inclusive user experience.
• Collaborate with cross-functional teams to develop and implement policies and procedures that enhance user experience and uphold community standards.
• Acquire and incubate merchants to support category growth, aligning with governance and experience principles.
• Discover innovative collaborative models aligning with merchants' short-term and long-term development plans, optimizing platform resources.

Qualifications

Minimum Qualifications

• Interest in e-commerce business; Internship experience in e-commerce or a solid understanding of the industry landscape is advantageous.
• All candidates must be an MBA Graduate within a year prior to potential start dates.
• Quick learner, proactive, and resilient, with the ability to thrive in ambiguity and adapt quickly to change.
• Structured and original thinking, strong data sense, analytical skills, and judgment capability.

Preferred Qualifications

• Excellent communication and cross-team collaboration skills, adept at driving progress.
• Passion for business and a drive for higher goals.
• Previous experience with e-commerce beneficial for a quick ramp-up to the ecosystem.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

Job Information

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $91200 - $143555 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.