Customer Account Representative
📋 Role Overview & Responsibilities
Summary
Qualified candidates for this position will provide customer service support such as order entry/management, pricing, product availability, invoicing, customer returns, and backlog reporting.
Essential Duties And Responsibilities
Provide customer support for a specific sales territory and/or collection of key accounts.Primary customer contact for order management and sales inquiriesGenerate quotes, assist where appropriate with product recommendations.Complete PO/Contract review for all orders.Work with other TMS functions to manage customer requests, expedite and/or recover late orders.Manage expectations with customers on product lead times, delivery requests, and product availability.Review, enter and acknowledge purchase orders.Update open order reports and provide to accounts as requested.Manage customer portals.Investigate and process customer returns.InvoicingRespond to customer requests for documentation.
Qualifications/Requirements
Minimum 2-year degree or equivalent work experienceMinimum 3 years’ experience in sales and/or customer serviceHighly organized and personableStrong negotiation and problem-solving skills.Strong verbal and written communication skillsPromote team atmosphere.Familiar with ERP systems – preferably OracleExperience working in a manufacturing environment a plus.
Frequently Asked Questions
How do I apply for the Customer Account Representative position at Times Microwave Systems? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Times Microwave Systems without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Wallingford, CT with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →