Customer Account Manager

Immediate opening available for an EXPERIENCED & MOTIVATED Customer Account Manager at our Madison Heights, MI location. Minimum 2 years of customer service/sales experience in logistics or transportation experience for this position.

Customer Account Manager We are a progressive, fast growing 3PL looking for an experienced customer account manager capable of building and growing customer accounts and relationships through top-notch service, creative thinking, professional and proactive communication, utilization of technology, and team collaboration. Experience in a 3PL environment is required. Some of the most important traits we are looking for in a candidate are; self-motivation, problem solving, customer focused, and overall customer management & development skills. Experienced & Motivated, Logistics professionals only. This is a high-performance opportunity with phenomenal growth possibilities for the right person. The position is ON-SITE at our Madison Heights, MI location. Travel required – less than 10%.

ResponsibilitiesGenerate and close new business by making cold calls to potential customers, qualifying customers, and handling objections effectively. Build and nurture relationships with prospective and existing customers within your book of business. Sell and close deals with new and existing customers to meet their freight transportation needs. Manage daily shipments, ensuring timely pickup and delivery while addressing any issues that arise. Record and track all sales efforts using our CRM Respond to customer inquiries, bids, RFPs Utilize negotiation skills to determine pricing with customers and carriers. Participate in regular sales meetings with management on goals and forecasting. Collaborate with team members. Open and proactive communication, both internally and externally. Must be willing to train and learn other operational tasks within the company, in order to better understand the company in its entirety.

QualificationsMinimum 2 year of customer service/sales experience in logistics or transportation Professional, courteous, and cooperative with the team, customers, and carriers Must have a drive to succeed, confidence, and great verbal communication skills Proficient in Microsoft Office Knowledge of a CRM Ability to multi-task in a fast-paced environment Enjoy working in a team environment with high levels of team communication Must be self-motivated, punctual, and reliable Must be willing to do what it takes to learn Willing to be challenged and create solutions