Ecommerce Manager

What is the Role?

We are looking for an Ecommerce Manager to join our team. Your focus will be on one of our brands: AFRM. AFRM stands for an affirmation of one’s self and one’s style. At AFRM, we’re a community, presenting edgy pieces that capture your spirit, your moments, your moods. Every detail is intentional, to AFRM you from the inside out. Additional details include: Developing and executing a visually captivating and compelling narrative for our apparel products. This includes creating an immersive online shopping experience that effectively communicates the brand's value and product offerings. Product uploads: monthly bulk product upload for the collection launch. Adding in all imagery and product descriptions, provided by team. Merchandising and Promotions: Collaborating with marketing teams to devise and implement site merchandising strategies and oversee promotional setups for accuracy and effectiveness. Shopify Theme Customization: Assist in customizing and maintaining the Shopify theme to deliver a consistent and engaging user experience. Performance Analysis: Utilize site metrics and user feedback to identify improvement areas, collaborating with the web development team for enhancements. Inventory and Supply Chain Coordination: Work with cross-functional teams for inventory accuracy, aligning with our Brand Director and Warehouse team. Industry Trends and Tools: Stay abreast of the latest trends, tools, and best practices in online merchandising and Shopify management. Customer Service Collaboration: Coordinate with customer service teams to address online store inquiries and issues. Leveraging a deep passion for apparel to curate collections and product displays that resonate with our customers, fostering an emotional connection between the brand and its audience Continuously analyze and enhance the customer journey, with an emphasis on customer-centric thinking, hyper focus on walking in the customer's shoes. Focus on improving key performance metrics including conversion rate (Conv. Rate), average order value (AOV), and units per transaction (UPT). Develop and execute strategies to drive growth in these critical areas, such as establishment of a test and learn framework for A/B testing across the e-commerce experience Leveraging a strong understanding of the Shopify platform to effectively manage and optimize the e-commerce website. Stay updated on platform enhancements and implement best practices for optimal site performance Reports directly to Natalie, our Brand Director at AFRM. What is required? 4-6 years of website operations, website merchandising, and website optimization experience Consumer focused mindset with a passion for womenswear is essential Analytical and comfortable with numbers/ data. Also creative, and a great problem solver. You are able to analyze data and draw conclusions/insights from it to help optimize your KPIs and achieve sales goals Experience with Shopify Plus. Experience with Klaviyo Experience with Shopify, or similar platforms to pull reporting and analysis Highly organized and detail oriented with excellent time management and communication skills. You are a self-starter with a can do attitude. You are able to execute upon multiple projects and work with tight deadlines. Self-starter, proactive, ability to prioritize and shift focus with ease and flexibility - you are excited to dive in, build quickly and drive output. Not afraid to jump in where needed - no task is too big or too small for you, and you are willing to help your team before you are asked. Desire to be part of a tight-knit team and comfortable working with ambiguity. Must be able to work in person at our Culver City office 5 days per week. You are authorized to work lawfully in the United States.

Interested in joining the team?

Please email your resume to Nikki at careers@topsondowns.com with the subject line “ECommerce Manager – YOUR NAME.” In your email, please share why you are interested in this role and why we should hire you.