Regional IT Support Specialist
📋 Role Overview & Responsibilities
About the role
As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.
What's in it for you:
$43,000 - $65,000 base salary, benefits package, and company perks Position based in Chicago, ILAdvancement opportunities with structured career pathsAccess to the latest emerging technologies Reimbursement for continuous education and technical trainingTQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per monthLeadership experience by being the IT subject-matter-expert for assigned officesWe win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
What you’ll be doing:
Provide front-line technical support to on-site and remote employeesTravel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs.Manage Windows 11 PC inventory and perform repairs and reimagingWork closely with Network and Database Admins, App Developers, and vendors to resolve complex issuesTest new software and physical and virtual hardware to provide feedback to leadershipAssist in Network upgrades and other testing after normal business hours and provide back-up, on-call support. Ensure internal customers and end-users are your top priorityNational help desk calls and tickets to support business needs as they adjust
What you need
Bachelor’s degree in Information Technology or equivalent work experience2 year of Help Desk experience; supporting hardware, software, and VoIP systemsStrong knowledge of Microsoft Office 365, Windows 11, and SCCMBasic server and networking skillsA talent for creatively and decisively solving problemsAptitude and ability to work independently and be a technology leader for the companyAbility to travel up to 15-20%
Where you’ll be: 700 Butterfield Road, Suite 250, Lombard, IL 60148
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Lombard, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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