Technical Customer Experience Representative

Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.

Main Purpose

As a Customer Experience Rep with Tradebe, you will work closely with the Sales team to provide quality customer service to all of Tradebe's internal and external customers. This is a hybrid position based in our downtown office in Chicago, IL.

Key Job Responsibilities

Effectively utilize, coordinate, and cultivate strong relationships with Sales, Approvals, and Operations to ensure the delivery of high-quality and timely service to customersGenerate and submit waste profiles for approvalProvide quotes for potential waste streams Review profiles and manifests to ensure compliance with DOT and RCRA regulations Act as a point-of-contact and interface between customers/prospects, sales and facilitiesDevelop and maintain positive relationships with internal and external customersHandle incoming customer calls and conduct cold calling as necessary Partner and support the Sales team to maximize sales effectiveness

Qualifications

5 (five) years' experience with the industrial and hazardous waste customer support fieldBachelor's degree preferredKnowledge of RCRA is requiredPrevious experience in waste profiling is requiredRequired skill set includes the ability to read, understand, and apply common operational documents, SOPs, and waste manifestsStrong analytical, problem-solving skills, and organizational skillsStrong skillset in professional communication, collaboration, and organizationFamiliarity with SAP is preferred

We offer

Student loan repayment assistanceMedical (including telehealth), dental and vision401k Retirement matchFlexible spending accounts (FSA)Health savings accounts (HSA)Agency paid, basic life and AD&D insuranceCareer ladders, professional development, and promotion opportunitiesLeadership opportunitiesGreat work environment and cultureTradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.