Light Commercial Order Management Rep
📋 Role Overview & Responsibilities
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s In It For You
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
As a Light Commercial Order Management Rep, you will join Trane’s best-in-class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings.
In this role, we are looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.
Thrive At Work And At Home
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here!
Where is the work: This position is eligible for a virtual work arrangement.
What You Will Do
Develop and maintain positive working relationships with Commercial Sales Offices nationwide. Process customer orders and manage them throughout their lifecycle. Answer incoming calls from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries. Research and resolve any customer issues. Work cross-functionally with sales offices, product management, factories, logistics, and shipping to meet customer requirements. Proactively keep current on product knowledge and customer service standard work. Use problem solving skills to improve processes.
What You Will Bring
Associate’s Degree required; Bachelor’s Degree preferred. 3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment. Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
Compensation: Base Pay Range: $55,000 – $65,000
Total Target Compensation: update based on role, location, commissions, etc.
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges). Our prosperous commission plans grow over time with a successful employee’s growing pipeline. Some sales professionals may eventually move to 100% commission.
Equal Employment Opportunity
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Frequently Asked Questions
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This position is located in St Peters, MO with potential relocation and sponsorship assistance depending on candidate qualifications.
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