Business Process Analyst

Business Process Analyst Location: Orange, CA

Summary: The Business Process Analyst reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development, testing and implementation. Serves as the liaison between the various departmental teams and the IT department. The Business Process Analyst works with a team of highly skilled associates and managers to manage projects including client integration, new business transition as well as implementing new services and programs internally. A Business Process Analyst must have both business and technical expertise.The primary responsibilities for this position further include performing training, webinars, and demonstrations for web-based and mobile applications. The Business Process Analyst ensures smooth and timely transition of all new project implementations.

Requirements: To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Work cross functionally across different departments in the functional design, development, testing, implementation, and rollout of existing and new business processes.Serve as primary point of contact and effectively communicate with departments on the progress of implementations.Create and maintain training documentation for business processes.Make recommendations for process/software enhancements.Conduct preliminary investigation for all new business process requests. Review requirements, specifications, tests, support, and training plans to ensure they are in line with business objectives on projects.Create quality reporting, analysis, and audits to measure the success of implementations.Help ensure new system requirements/enhancements/changes are tested and delivered in a timely manner.Other tasks may include supporting other project testing as needed, running reports, and pulling data from the system for audits, making recommendations to the development team to improve the system.Perform additional duties as required and or requested.

Required. The candidate must meet the following Education and/or Experience requirements:High School Education required.Bachelor’s degree and/or equivalent work experience.Strong technical knowledgeStrong mathematical skillsSelf-driven, “can do” attitude.Excellent oral and written English language communication skills.Bilingual in Spanish preferredProvide a high level of customer service.Good organizational skillsProficient in the Microsoft office suite of products.Knowledge of .Net & SQL preferred but not required.Demonstrated project management skills: ability to manage multiple events, and tasks, and prioritize accordingly.

Salary Range: Estimated annual pay for new hires generally ranges between $65,000-75K, depending on experience, education level and annual bonuses.This role has the following physical demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: comprehensive benefits package that includes:Referral, Holiday, and Annual BonusesAnnual pay increasesPaid Time OffMedical, Dental, and Vision InsuranceCompany-paid Short Term and Long-Term disability.Company-paid Life InsuranceTuition ReimbursementTraditional and Roth 401(k) plans with company matching contributions.Charitable donation matching programsFree, company-sponsored 1-on-1 tutoring for children/dependents of employees in grades k-12, including free tutoring for SAT and ACT tests.