Desktop Support Technician
📋 Role Overview & Responsibilities
Title: Desktop Support Technician (Onsite)Location: New York, NY 10017
About our Client: Our client is a leading global investment and advisory financial services companies that engages in investment banking, asset management, capital market services and insurance services. The company has an Asset under management of over $300 billions dollars. They are an award winning organization headquartered in NY with consistently rated as the Best Places to Work.
About Us (TriOptus):TriOptus is a leading IT Solutions provider to various Fortune 500 companies with competency in providing talent solutions to Banking & Financial Clients. We are headquartered at Clarksburg, Maryland with operations across US, Canada, UK, Australia, India and Philippines.
Website:http://www.trioptus.com
About the Position:5 years Desktop Support ExperienceNot necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices .Office 5 days onsite.Finance exp preferred
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Specific responsibilities include
Provide technical support for users of desktop hardware and software; users can be in remote locationsTroubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reportingTroubleshoot printers and copier interfacesTrack and resolve incidents and requests in an incident management systemPerform a variety of support activities including inventory and coordination with outside technology vendorsWork overtime hours, weekend hours and on-call hours as required
Skills & experience required
Bachelor’s degree preferredTwo-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptopsStrong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systemsProficiency in troubleshooting desktop computer issues, both hardware and softwareExperience with supporting mobile devicesIn addition, the ideal candidate will be or haveExcellent customer services skillsExcellent communication skillsTeam player attitude
Frequently Asked Questions
How do I apply for the Desktop Support Technician position at TriOptus? ▼
Click the “Apply for this Position” button on this page to submit your application directly to TriOptus without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in New York, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →