Community Safety & Security Supervisor

Responsibilities

Responsible to perform concierge level protection services for high net-worth owners and guests while assigned to mobile patrols at the site, Troubadour Golf & Field Club. Provide superior customer service to standards of Company.Secure and protect all of the client’s company assets: people, facilities, and property. Protect company and client reputation and intellectual assets with a focus on liability protection.Respond to emergency situations with a sense of urgency and maintain open communication flow with Director of Security, across departments, and with external emergency services. First point of contact for external emergency services. Provide emergency and minor medical response as required.Provide access-control utilizing sound judgment and client provided tools such as access control systems or access control lists and logs. Detect, investigate, and deny access of unauthorized persons.Recognize and escalate to management all safety hazards and security vulnerabilities detected through the course of their shift.Perform regular field audits (checklists) for facilities and escalate findings to management.Effectively use client provided computer systems to complete reports and audits. Complete all paperwork and reports as necessary, including but not limited to a daily activity report. Provide detailed reports on all events and incidents on property.Respond efficiently to all Director of Security requests either via email, text or phone. Unless extenuating circumstances exist ALL correspondence MUST be answered within 4 hrs.Required to perform the role of shift supervisor to include supervision of officers and security personnel on duty, assignment for and monitoring completion of tasks, taking responsibility for all site activities and resolving both internal and external issues as they arise.Oversee and manage the daily operational needs of any contract service personnel in conjunction with contract service manager.Maintain valid Tennessee Armed Guard License with Dallas Law training, CCW and valid CPR certificates.Must be able to walk and stand for prolonged periods of time up to and including an entire shift.May be required to work outside of regular work hours at short notice.Work is normally performed inside and outside. Temperatures may vary.Required to successfully pass a “Fitness for Duty” test—assessment prior to hire and annually thereafter.