Technical Support Specialist

Duration: 6+ months

Location: KS-Topeka

Overview: Every Turnberry consultant aligns with a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns with one of the eight core services Turnberry offers to clients. As a Help Desk Tier 1, you will join Turnberry's Enterprise Modernization practice and consult in the Digital Transformation service. Turnberry's Digital Transformation service provides strategy and implementation consulting to help organizations adopt modern technology to excel in today's digitally-driven market; in this practice, we help clients determine the modern challenges like employee adoption, industry compliance, and cybersecurity vulnerabilities (and more) in today’s competitive market through modernizing the traditional IT ecosystem

Responsibilities

Handle and resolve help desk tickets and escalate when necessarySupport remote users via remote control software and telephoneAssist in installation of computer hardware and softwareAssist in maintaining and updating documentation for client systemsWork closely with both technical and non-technical staff and is required to communicate effectively with bothPosition will require some night and weekend work as well as on-call duties

Qualifications

Solid understanding of Windows Operating Systems; Desktop OS (Windows), Microsoft Office Suite, Exchange Online Management (email and user account creation), Windows Server is a plus, Mac OS Understanding of DHCP, DNS, network traffic routing, WAN, LAN, VLAN and internet connectivitySome knowledge of remote access and VPN’sWillingness to learn new processes and technologies Individual must be outgoing, organized, punctual, hardworking, and able to follow direction and a team playerCandidate will be high on customer satisfaction and have good communication skillsAbility to multi-task, set priorities and work both independently and in group settingsGeneral Info 80 Servers 1K Users Office 365 Active directory yes lots of troubleshooting

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Onsite work expected - Day 1