Parts Research Specialist
📋 Role Overview & Responsibilities
Full-time | TIS | Location – Olathe, KS
Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts, research and mechanical aptitude, and customer service experience to respond to customers in a timely and accurate manner.
Your Role And Responsibilities
Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employeesRespond to parts research requests in a fast paced/high volume call center Leverage parts recognition experience and mechanical aptitude to meet customer expectations Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service
How To Succeed
Must possess a minimum of 2 years customer service experience Demonstrates proficient research and analytical skills with a minimum of 2 years related experiencePrevious experience and/or willingness and interest to work in a call center environment Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity Demonstrates mechanical aptitude and intermediate parts identification proficiency
Benefits
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We Also Offer
Hybrid work scheduleOpportunities for professional development, including access to LinkedIn Learning and many in-house/external training coursesOn-site restaurant, café, pre-school, fitness/social area, employee gardens and more.
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About Tvh
TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.
Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.
Frequently Asked Questions
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This position is located in Olathe, KS with potential relocation and sponsorship assistance depending on candidate qualifications.
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