Customer Service/Scheduling Rep. (Field-Service; Environmental/Pest)
📋 Role Overview & Responsibilities
Job Description
Customer Service/Scheduling Rep. (Field-Service; Environmental/Pest)
Location: Shrewsbury, MA - in office
Salary: $22 - $24 Hourly + Benefits
Benefits: Health, 401k w/ match, Life, PTO
Start Date: ASAP
Job Type: Full-Time
Typical Hours: Monday - Friday, 8:00 AM – 4:30 PM (flexible start and end times)
Sponsorship not available
Customer Service/Scheduling Rep. (Field-Service; Environmental/Pest) Description
Our client, a small family-owned environmental services company, is seeking a Customer Service Representative to join their team in Shrewsbury, MA. In this role, you'll provide exceptional customer support, schedule service appointments, and manage technician schedules. Our client seeks someone with a background in customer relations within field services such as pest control or landscaping. Beyond that, this position demands strong interpersonal skills, effective phone presence, and computer proficiency. If you thrive in a small, fun office environment and seek skill development, seize this opportunity to join a 100+ year-old company with immense growth potential!
Customer Service/Scheduling Rep. (Field-Service; Environmental/Pest) Responsibilities
Answer and address incoming phone calls
Identify, assess, and resolve customer issues over the phone
Act as liaison between customers and technicians
Schedule appointments and services
Create work schedules for technicians in the field
Verify and update information in the system
Assist with upselling services
Customer Service/Scheduling Rep. (Field-Service; Environmental/Pest) Qualifications
Proven Office-based Customer Service Experience Required
Scheduling appointments and/or dispatching experience required
Capable of managing high call volumes required
Computer proficiency, including managing multiple screens required
Ability to work onsite required
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About #twiceasnice Recruiting
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This position is located in Worcester, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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