HR and Operations Coordinator

The HR and Operations Coordinator is responsible for various high-level duties and administrative responsibilities that support the day-to-day needs of the operations at a higher education facility. This role reports directly to the Account Director, with supplemental support from the regional HR Business Partner. The individual must have a strong service approach; ability to work in a fast-paced environment and on multiple projects and initiatives; maintain the day-to-day administrative functions of Human Resources; a strong service approach and attention to detail. This position carries out responsibilities in the following functional areas: high level employee relations matters, on-boarding, recruitment/employment, employee file compliance.

Job ResponsibilitiesHandles office supplies, ordering, and stocking. Manages office daily operations.Maintains management and employee contact lists in coordination with the operations and corporate office. Maintains cell phones, mailing, and emergency lists, requested by operations team as necessary.Performs administrative duties for operations, operational reports, memos, letter, job schedules, reports, calendars, etc.Create and distribute internal communications regarding status changes, benefits, or company policies.Maintain employee personnel records.Assist in any necessary investigations and disciplinary actions - Do intake for complaints regarding sexual harassment, discrimination, or other instances of workplace and forward to corporate HR team to further investigate.Monitor staffing levels, turnover and retention and proper structure at all levels.Coordinate and assist with recruiting, sourcing and new hire process, including assisting and ensuring new hires properly complete on-boarding process, submit and process paperwork to appropriate departments, create new employee files, coordinate orientation and support training efforts.Manage sensitive and confidential matters such as the security of information data and files; accountable for new hire file creation, including support for collecting new hire paperwork, maintenance of I-9 forms, and making employee files.Draft offer letters and manage the pre-employment background check process.Be the face of the HR department, answering tier one employee questions with a focus on customer service and maintaining a positive and supportive attitude.Assist with monthly safety training.Conduct exit interviews and recommend corrective action if necessary.Maintains high regard for employee privacy in accordance with applicable policies and regulations.Strong personal work ethic and ability to organize time, manage diverse activities, and meet critical deadlines with minimal supervision.Performs other related duties and functions as assigned by the Account Director or regional HR Business Partner.

Education and Experience RequirementsOne (1) year of customer service experience.Two (2) years of human resources experience.Bachelor's degree highly preferred or equivalent in experience.Proven ability to consistently and positively contribute in a fast-paced, changing work environment with the ability to prioritize multiple functions, tasks, and deadlines. Demonstrated interpersonal, presentation, and organizational skills.Demonstrated effectiveness in written and verbal communication.Proficiency with MS OfficeAbility to be flexible, self-directed, motivated, and able to interact with employees at all levels.Ability to work in a fast-paced environment and set and manage multiple priorities simultaneously, with a high tolerance for interruptions.Must demonstrate strong collaborative skills and teamwork and consistently exhibit excellent attention to detail and ability to work independently.Demonstrated ability to handle confidential and sensitive information with a high level of integrity and complete confidentiality at all times.PHR or SPHR certification preferred but not required.Ability to travel up to 30% of the time.Bilingual English/Spanish required