Director of Operations

Our client, a leader in the legal servicees industry, has a fantastic opportunity for an experienced Director of Operations to join their highly-skilled, motivated, loyal team. This is an onsite position in their Annapolis, MD location. The ideal candidate will have senior management experience in a dynamic setting. The role requires outstanding organizational, communication, technology, and leadership skills and an ability to develop innovative solutions that push boundaries. The Director of Operations will work closely with executives to strategize and develop long-term plans that usher in new levels of productivity, efficiency, and success for the company. This organization boasts an incredible work culture focused on collaboration, innovation, and work/life balance. Objectives of this roleCollaborate with senior leaders to improve the efforts of lawyers via the systems and processes they use to support successful outcomes.Maximize efficiency and productivity through extensive process analysis and interdepartmental collaborationSet strategic goals for operational efficiency and increased productivityAnalyze current operational processes and performance, recommending solutions for improvement where necessaryResponsibilitiesDevelop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiativesDraw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goalsPlan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasksDevise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costsAdhere to the company's policies and standards, and ensure that laws and regulations are being followedRequired skills and qualificationsTen or more years in a senior leadership role in a field related to our industryMasterful organizational, communication, and leadership skills, backed by previous professional successProven ability to plan and manage operational processes for maximum efficiency and productivityAbility to streamline or implement structures and roles that facilitate efficiency while supporting rapidly shifting business demandsStrong working knowledge of industry regulations and legal guidelinesAbility to utilize technology in furtherance of the stated objectivesPreferred skills and qualificationsBachelor's degree (or equivalent) in business administration or related fieldExperience in developing and executing business plansSuperior negotiation skillsStrong working knowledge of data analysis and performance metrics, using business management software (ex: CRM, Clio, Case Management Software)Duties/Responsibilities:Manage Daily Operations of Information Systems and functions of the firm - Clio, Hubspot, Google systems, or similar.Oversee the firm's intake and engagement departmentsVendor ManagementSupervise ITManage daily operations of the office, prioritize the use of support staff and facilitiesManage equipment, software, and office servicesIdentify and formulate solutions for problems as they ariseOversee the firm's billing and collectionsMaintain a professional and positive work environment through communications throughout the ranksWork with the Controller and various department heads to prepare reports for the PartnersDevelop and implement operational policies and procedures to ensure streamlined practices are in placeOversee Client Service Managers for excellent client satisfactionBenefits:Health InsuranceVoluntary Vision, Dental Insurance, Short Term Disability401(k)Paid Time Off & Paid HolidaysBreakfast & Lunch M-F Salary:Salary: $80,000.00 - $120,000.00 per year; salary will be commensurate with experience. Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insurancePaid time offParental leaveRetirement planVision insurance

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.