Team Manager - CLO

Duties & Responsibilities

This role will lead and provide guidance / direction to an assigned team of relationship managers and/or support staff to provide highly complex support to an assigned group of the largest clients with the most complex needs. This role is responsible for the management of day-to-day operational / client service activities while effectively monitoring internal controls within the specialty corporate trust team focused on the CLO product. This role will work closely with senior management in the CLO space to ensure consistent and superior customer service. In addition, this role will work along senior management and technical staff to identify business solutions for improvements to business processes, policies, and systems.

Resolve all administrative issues and provide support to any level of client staff.Work with relationship managers to service the largest clients and resolve the most complex issues.Provide day-to-day support to existing CLO accounts including billing for administrative fees, recommending fee increases, facilitating transaction closing, handling cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation, and follow-up.Responsible for accurate / timely setup or delegation of issues on all systems, preparation of accounts for compliance review, and responding appropriately to compliance exceptions.Interview, hire, and train new team members with support from senior management / team members.Track workloads for team members and adjust account assignments as needed.Coordinate team support during business spikes and special projects.Lead one-on-one / team meetings with direct reports.Coordinate guidelines and procedures to review and discuss in team meetings.Provide feedback to sales team to accurately price new business.Review legal documents to ensure operational mechanics are appropriate.Work with internal legal, external legal, and compliance teams to negotiate document provisions.Assist operational group to ensure cash processing and procedures fit within any new products the team onboards.Develop and lead trainings related to CLO products and services.Act as primary subject matter expert to management team with regard to relationship manager processes and business-specific issues.Actively participate as a subject matter expert for ongoing projects and system testing. Be involved in leading the development and implementation of more efficient processes.Participate in cross-training to learn other specialty corporate trust roles and provide support as needed.Provide overall guidance / management of junior associates.Other duties as assigned.

Knowledge & Skills

MINIMUM

Demonstrates deep understanding of corporate bank loans.Experience working with various structures of bank debt including CLOs, Interval Funds, ABLs, and Private Debt.Demonstrates deep understanding of full trade cycle including settlements, closings, loan administration, and loan agency.Demonstrates strong client relationship management skills.Demonstrates ability to provide positive client experience through a variety of methods including associate engagement, technology, workflows, and processing.Demonstrates ability to manage multiple projects and timelines.Demonstrates exceptional written and verbal communication skills with attention to detail.Demonstrates strong operational knowledge of general corporate trust processes and procedures.Demonstrates strong leadership skills.Demonstrates successful networking skills and the ability to establish a network of strategic contacts.Demonstrates the ability to drive change through business planning.Demonstrates the ability to be self-directed and lead a team.

Preferred

Advanced MS Excel skills.Fundamental understanding of credit products and markets.

Requirements

MINIMUM

Bachelor's degree or equivalent work experienceTen (10+) or more years relevant experience in the CLO industryPrior leadership/management experience

PREFERRED

Certified Corporate Trust Specialist (CCTS) or Corporate Trust Master Certification (CTMC)Master’s Degree

Work Environment

Typical office environment. Potential for minimal travel.

Supervision/Management

Supervise a team of relationship management staff and/or support staff including the hiring, training, and ongoing performance management to ensure accurate and successful performance of duties.

Compensation Range

Minimum $99,750.00 - Maximum $257,250.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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