NeighborHub Lead

Description

About Us

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role

This position works closely with the branch manager to attain branch- and Bank- established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch and Bank.

Act as backup to personal banking team to open new accounts, receive loan requests, and gather credit-related information. Ensure the branch is operationally sound. Ensure that the tellers are trained and competent in explaining all products and services offered. Monitor sales and service goals. Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. Routinely and consistently provides guidance and training to branch team. Resolve conflicts unassisted. May back up new accounts. May back up teller line. Responsible for satisfactory audits. Frequently service complex accounts. Actively coach and mentor team to deepen customer relations. Begin to independently engage in business development. May support the cultivation and maintenance of the branch manager’s relationship portfolio. Develop team members in all areas of career development. Skillfully handle customer complaints and concerns with the outcome goal being enhanced customer relations. Identify team strengths and weaknesses to strategically plan for the future. Support ongoing sales and service training to generate superior results as a branch team. Monitor and ensure teams adherence to sales and service goals. Interview, hire, and terminate employees with established policies and procedures. Mentor and train other assistant, managers, and supervisors in region. May package loans through direct loan centers. Other projects and responsibilities as assigned.

About You

High school diploma or GEDComprehensive retail banking experienceExperience coaching or managing individuals in a metrics-driven consultative sales environmentProficient with Microsoft Office and any banking software used in the branchExceptional customer-focused sales and service skillsProficient in consumer and small business lendingWorks well independentlyTeam leadership skillsBusiness development skillsKnowledge, skills, and experience in all functions required as branch managementHigh level of engagement in the operation of the branchAbility to multi-taskFluent in technology as it relates to bank systems and products (e.g., online banking, mobile banking, smart phone applications)Familiar with all unique technology related to the NeighborHubAble to resolve most issues and train the team in the use of unique NeighborHub technology, including laptops, media displays, audio system, kiosks, and phone systems

Work Style

Umpqua Bank offers a Flexible Workplace Program, and this opportunity comes with the Full Office work style which is working in office from a designated company location five days weekly.

Our Benefits

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $23.00 to $28.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.