Email Administrator

#LI-CGTS #TS-4262 Note: As per client request, we are looking for candidates who can work independently on w2 without any visa sponsorship.

Email Support Specialist100% Remote-Stamford, CT / Fort Myers, FL / Irving, TX)6 Months Contract

Candidates MUST be willing to Support EST, shift is Monday - Friday 8am - 5pm (no flexibility)Candidates should have 3-5 years relevant professional experience for consideration.Candidates must have Bachelor’s degree for considerationMonitoring assigned email boxes and promptly processing emails into the CRM database during working hours.

Role Details

The primary responsibility of the role is to support Clients Research Engagement Services team with the timely processing of internal and external email volume.

Requirements

3-5 years relevant professional experience required for consideration.

Key Responsibilities

Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.Creating Service Requests (SRs) in Gartner’s CRM system against daily requests received (within 1 hour of submission).Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.Logging an average of 350 emails daily.Keep the volume of assigned email boxes below 15 unread emails.Actively monitoring the queue path and promptly routing requests during shifts.Acting swiftly when a received email requires action whether it's taking the action or contacting a RES specialist to action.Provide training and shadowing for new associates in this role.Skills: Desired Skillsets:

Proficient in English languageStrong verbal and written communicationPrior work experience in backend / business operationsPreferred: Experience working across multiple time zonesAbility to work with cross functional teamsAbility to use problem solving skills to highlight urgent issues, when needed.