Provider Relations Liaison

Provider Relations Liaison, Vestal 3.0

United Health Services is seeking a Provider Relations Liaison to join our Medical Affairs 02 department at Vestal 3.0 in Vestal, NY. This position is benefits eligible.

Shift

Day

Hours per week

40

Salary range

$26.13 - $40.53 per hour, depending on experience.

Overview

The Provider Relations Liaison collaborates with a wide range of people and departments to develop and implement strategies for enhanced provider engagement across the UHS system. This includes management/coordination of Physician and APP focused activities, events and programs designed to foster relationships, overall engagement, community integration, and retention. This role acts as an advocate for providers in our medical group and works to create a positive environment and provider experience. Works with UHS medical staff, administrators, and department managers to improve and enhance communications, patient care, systems, and services to regional and local providers. Develop, implement, and improve processes that integrate new physicians and APPs into the UHS system, including effective coordination amongst various departments integral to successful onboarding and continued support. Partners with Provider Talent Acquisition and Human Resources staff to ensure a seamless onboarding experience. Provides support to the Medical Affairs Department as needed.

Qualifications

Responsibilities

Provide oversight of, and accountability for, onboarding defined as signed contract + 18 months of ongoing contact.Establish and maintain a standard process for onboarding ALL employed, independent contractors and locums.Connect with community resources (realtor, school districts, church affiliations, community groups).Medical staff credentialing- ensure completed timely.Payor enrollments- ensure completed timely.Work with service line director to ensure office space, template set up, equipment, etc.Orientation/epic training/assign mentor.Marketing/community awareness- rounding.Acts as the primary point of contact -Responds to provider questions, identify, and resolve issues with the support of service line directors, medical directors, VP as necessary.Continuously monitor onboarding process for improvements.Lead provider activities that support retention, such as:Social eventsCommunity integrationDoctors’ DayParticipate on the UHS Physician Engagement Committee.Monitor engagement through regular rounding.Provide regular feedback to the recruitment team, service line directors and medical directors.Develop and maintain strong relationships with targeted physician referral sources (Endwell Family Physicians and other independent orgs).Project support to the Medical Affairs Department.Provides excellent customer service and service recovery to incoming physicians and APPs, existing physicians and APPs and internal stakeholders within a time sensitive, highly professional environment.Assists with provider retention activities (group training, communications, onboarding committee meetings, etc.).Collaborates with a wide range of departments and employees; serves as a process owner and liaison on behalf of the provider relations team to foster strong working relationships and skillfully coordinate and improve ongoing provider support.Communicates effectively, using excellent verbal and written skills as well as demonstrates strong creative problem-solving and conflict management skills.Executes appropriate follow-up to ensure a smooth integration process for new providers. Assists all Providers with post-orientation questions or concerns.Partners with stakeholder departments to ensure onboarding timelines are achieved, i.e. Malpractice, Medical Staff Privileges, Payor Credentialing, Information Systems, Practice Management.Plans off-site networking activities and special events to promote UHS to the Medical Staff.Works with the Chief Medical Officer and Community Relations to develop annual marketing goals and objectives for increasing Provider retention.Develops and coordinates monthly communications regarding UHS services and events, including new provider panel cards, fax listing, pharmacy listing, and provider directories.Maintains active database on regional and local physicians and their office staff, including contact names and information.Partner with EPIC Physician Liaison to facilitate new provider Training and Communications activities.

Education/Experience

Minimum Required

Bachelor’s degree in in business or related fieldMinimum five years’ experience in customer service or healthcare operationsIntermediate to advanced skills using Microsoft Office

Preferred

Experience providing non-clinical concierge support to Physicians and APPs

License/Certification

Minimum Required

Possession of the appropriate level motor vehicle license

About United Health Services

United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.

United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.

About New York’s Southern Tier

As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.

United Health Services in an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.