Experience Specialist/Receptionist: East DSM Family Care

Overview

Experience Specialist/Receptionist

East DSM Family Care

Monday-Friday 8:30AM-5:00PM

Full Time + Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health? 

Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.  Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.  Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/  

Responsibilities

Greets patients and visitors and obtains accurate information and signatures for office recordsObtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.Photo-copy & scan insurance cards and driver’s licenses.Adhere to all confidentiality policies and procedures.Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Open and / or closes the clinic following specific guidelines of the individual clinic.Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.Perform functions other than described due to extenuating circumstances.Other duties as assigned.

Qualifications

Education

High School Degree or Vocational School Graduate

Experience

Previous medical office experience preferredStrong customer service skillsExcellent computer skills and abilitiesAbility to understand and apply guidelines, policies and proceduresStrong personable skills to interact with physicians, health care team members, patients and support systemsEffective communication skillsProficient in Microsoft OfficeCustomer and patient focusedMedical terminology/background a plus!Area of Interest: Patient Services;FTE/Hours per pay period: 1.0;Department: Fam Med- East DM- DM;Shift: M-F 8:30am 5pm;Job ID: 147586;