Patient Service Representative-Occupational Health

Overview

As the first point of contact to the clinic, employ customer service skills to build a positive relationship with patients and clients served. Demonstrate ability to effectively manage multi-tasked details by registering and discharging patients from clinic visits, scheduling all appointments, answering multi-line phones, scanning chart information into EMR, selecting patient orders and associated charges per client/insurance protocol, processing paperwork for orders/referrals, maintaining medical records, providing insurance claim verification information and initiating billing procedures for all patient visits.

Why UnityPoint Health?

Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

Create a welcoming environment for patients and clients served. Effectively manage positive relationship-building skills with referral sources and all members of the team. Prioritizes, manages and completes multiple tasks within assigned . Consistently exhibits critical thinking skills, proactively anticipating and responding to situations and self-direction in all duties. Manages accurate schedule and coordinates appointments daily. Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served. Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served. Verifies insurance coverage with claims reps, case managers and employers. Maintains medical record; provides required documentation to payor to assure payment. Accurately completes chart for billing using appropriate IT systems and software. Exhibits an understanding of payor processes.

Qualifications

Education: High School graduate or GED equivalent required. Ability to read, write, and speak fluent English, and be easily comprehended by others. Completion of medical terminology course preferred. Other related education preferred.

Experience: Microsoft Office products and Outlook. Must be flexible to learn additional IT applications as assigned. Two years registration, billing, financial counselor, or other health care related experience preferred.

Area of Interest: Patient Services;FTE/Hours per pay period: 1.0;Department: Occupational Health- Meth;Shift: Day shifts Monday-Friday; 40 hrs/wk;Job ID: 147727;