Instructional Support Analyst

Position Information

Under the general supervision of the Chief Technology Officer, the Instructional Support Analyst assists in installing digital presentation technology and network-based multimedia equipment in support of School of Medicine instruction and special events. Will provide direct support to faculty, staff, and students with presentation technology, networked computers, Internet access, multimedia projects consisting of webcasting, video encoding, automated capture and publishing of classroom content and audio podcasts, and videoconferencing and web conference support in the School of Medicine spaces, including the Anatomy lab and Simulation and Clinical Skills Center. The Manager of Multimedia & Classroom Technologies group will also help manage the Instructional Support Analyst as well as help coordinate student assistants in support of daily operations. The full salary range for this position is $64,300 - $114,300 annually. However, the expected pay scale for this position is up to $90,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

Degree

Bachelor's degree in related area and/or equivalent experience/training.

Requirement

Required

Experience Requirements

Experience

4 - 7 years of related experience.

Requirement

Experience

Related experience in an academic setting.

Requirement

Preferred

Experience

9 years of directly related experience may be substituted for the degree requirement

Requirement

Minimum Requirements

Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems.Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements.Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.Thorough understanding of post-production processes including internet-based media distribution solutions.Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.Knowledge of computer, media, and networking technology.Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.Able to learn effectively and meet deadlines.

Preferred Qualifications

Familiarity with instructional support systems such as Canvas, BLINE, Yuja, Examsoft, and Zoom.Ability to assess campus or institutional needs for AV IT technology products (Extron and Crestron) and design services to meet those needs.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope

Applies skills as a seasoned, experienced professional to coordinate AV, instructional technology services and delivery of customer service. Provides consultative advice to clients on technical, media presentation methods, techniques and equipment and intellectual property issues in instructional and special event settings. Analyzes technical, system, service delivery and/or business processes for efficiency and effectiveness. Reports and recommends changes.

Department Custom Scope

Under the general supervision of the Chief Technology Officer, the Instructional Support Analyst assists in installing digital presentation technology and network-based multimedia equipment in support of School of Medicine instruction and special events. Will provide direct support to faculty, staff, and students with presentation technology, networked computers, Internet access, multimedia projects consisting of webcasting, video encoding, automated capture and publishing of classroom content and audio podcasts, and videoconferencing and web conference support in the School of Medicine spaces, including the Anatomy lab and Simulation and Clinical Skills Center. The Manager of Multimedia & Classroom Technologies group will also help manage the Instructional Support Analyst as well as help coordinate student assistants in support of daily operations.