Senior Department Secretary

Job Duties

Job Opening Summary

Using sound judgment and initiative, provides direct support for the department Faculty and Management including Physician Assistants and ARNP’s. Reports directly to the immediate manager for the specific practice or outpatient department. Applies organizational skills to perform a variety of Senior Department Secretary duties. Prioritizes heavy work volume in a fast paced environment, handling time sensitive or critical situations.

Essential Functions

Accurately Post Self-Pay payments, which includes electronic and/or manual keying of patient checks, pre-admit cash sheets, and Collection agency remits Post electronic payments as assigned, resolve any unapplied and/or withhold issues. Track any ongoing issues, to resolution; while keeping management informed throughout the process. Research, by Payor assignment, any payments posted to unapplied clearing account, due to the inability to identify to a Patient Invoice or Account. Research may include calling Insurance companies, Business Groups, Accounting personnel and/or performing internet research by accessing Payor websites. Provide system support to Cash department to assist with the resolving batches; which includes the retrieval of the Explanation of Benefits(EOB) from Payor Websites and scanning documents as needed into OnBase for payment posting. Monitor and maintain Cash Management Module for accurate cash balancing . Conduct daily review of EPIC Credit WQ transactions, that resulted from PLB segments found in the electronic file. Compare, analyze and report cash received to yearly average cash amount and prepare reports.

Performing all the above while maintaining your patient’s privacy, confidentiality, safety, and adhering to ethical, legal, and accreditations/regulatory standards at all times.

Provides complex medical decision making in the treatment of patients consistent with their practice to include coordinating and conducting same day e-billable visits, telemedicine visits and/or schedule in-person practice visits.

All other duties as assigned

Temperament

Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.

Job Opening Qualifications

SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE

Skills, Knowledge, Abilities

Medical Terminology

Knowledge of medical terminology preferred.

Communication

Ability to communicate effectively and courteously, both orally and in writing.

Organization/Prioritization

Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

Computers/Technology

Computer literate with proficiency in Microsoft Office (Outlook, Word, and Excel) and Adobe Acrobat.

Computers/Technology

Computer literate with proficiency in Microsoft Office (Outlook, Word, Excel, Access, and Power Point), Adobe Acrobat, 10-key, database management, and transcription equipment.

Experience Requirements

2 years Medical office or medical related facility preferred

Additional Details: Experience in relevant position may be substituted for education on a year to year equivalency basis.

Education Requirements

High School Diploma or GED equivalent required

Associates Degree Preferred

UFJPI is an Equal Opportunity Employer