Extra Help - Customer Service Representative - Clinical Support NPI Clinic

This Position is temporary, non-benefits eligible, and is limited to 900 hours.

Hiring Department: Department of Psychiatry

Location: Chicago, IL USA

Requisition ID:1024909

Posting Close Date: 5/2/2024

About The University Of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description

Under general supervision, performs intermediate-level customer service functions, including assistance with the customer satisfaction program, complaint processing, check in and registration and scheduling, performance improvement activities and payment processing.

Duties & Responsibilities

Customer Service: Receive and route incoming information calls to appropriate departments/individuals. Greets, assists and directs patients, visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met. Explain established patient processing procedures and policies to patients, staff, and visitors as requested or required. Resolves customer service complaints referred to them by lower level staff and communicates with clients by providing assistance with complex situations. Serves as a role model, exhibiting UI Care standards at all times. Reception, Scheduling and Registration update: Coordinates referrals. Confirm/cancel/reschedule appointments. Collect customer payment and process. Reconciles payments. Answers questions on payment process. Perform periodic checks of the reception area, entrance areas, ensuring that these areas are free of obstructions, hazards, debris, and loiterers.Report any broken equipment promptly, remove and label as broken.In the event of a medical emergency, follow established code procedures and direct medical/nursing/administrative staff to the appropriate location.Other: Assists with projects. Assists with monitoring compliance and regulatory standards. Adheres to the Medical Center’s Code of Conduct and remains in compliance with all required training. Recognizes the needs, behavioral attributes, and physical characteristics of a variety of customer groups served. Other related duties as assigned.

Qualifications

Education

High school graduate or equivalent. Any combination totaling three (3) years (36 months) from the following categories:

College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:30 semester hours equals one (1) year (12 months)Associate’s Degree (60 semester hours) equals eighteen months (18 months)90 semester hours equals two (2) years (24 months)Bachelor’s Degree (120 semester hours) equals three (3) years (36 hours). Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.

To Apply: For fullest /consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation