Department Coordinator III (Assignments and Billing Coordinator)

Department

Location

Belknap Campus

Time Type

Full time

Worker Type

Regular

Job Req ID

R104274

Minimum Requirements

Associate's degree and three or more years of related experience, or an equivalent combination of education, training and work experience. Grade 3 (Hourly)

Position Description

The primary function of this position is to deliver excellent customer service in the assignment of current and future residential students. Following departmental and university guidelines, the position will assign students to rooms, troubleshoot issues, and provide on-going communications to student residents. Position will provide regular and ad hoc reports to department staff and meet regularly with other offices/departments to discuss issues.

Essential Duties And Responsibilities

Coordinate the assignment of students into the residence halls based on last names starting with A-MProvide customer support to students and parents going through the housing application and room selection process. Manually assign any students who do not select their room based on last name. Complete and/or assist with the Resident Experience team in the completion of emergency room changes. Audit assignments to ensure students are properly placed and ensure diversification in our halls. Process any assignment-based requests (cancellation, room changes, application fee reductions)Attend assignments related meetings. Create templates for communications that go out to students. Maintain and distribute assignment-based information. Maintain students' electronic files accurately. Run statistics reports regularly to assess current space availability, new applicant numbers, gender counts, etc. Keep accurate and historical occupancy statistics to help analyze trends and year to date comparisons. Ability to understand billing and assignments data to interpret and explain relevant issues to the end user of the data. Consult on assignments related events such as relevant dates and changes to processes. Hire, supervise, and train student office assistant. Prepare and create reports on an ad hoc basis, complete billing audits. Coordinate outreach and collaborate with university departments impacted by assignments. Attend student recruitment events at the university and regionally. This includes, but is not limited to Orientation, Admitted Student Day, Cardinal OUTlook day, etc. Build close relationships with Admissions, Financial Aid, Disabilities Resource Center, and other offices on campus. Assist with all ADA accommodations, ESA accommodations, etc. Coordinate special circumstance housing (early arrivals, extensions, etc.)Contribute professionally to the administrative team, housing, living learning communities, and Student AffairsWork closely with Operations Team to audit and troubleshoot student accounts related to housing. Attend professional development opportunities to increase knowledge regarding RMS, assignments, etc. Train staff on assignments procedures. This includes semester training for the Resident Experience staff. Ability to work weekends and evenings as required.

Preferred Qualifications

RMS Mercury (housing software)Telerik reportingSQL Statement writingAbility to communicate with a variety of constituents, both verbally and in writingAbility to organize workflow and coordinate projects and processes with team. Ability to think critically and preempt problems whenever possible. Ability to interpret and communicate policy, process, and procedures. Experience and familiarity with RMS Mercury, student housing software.

Competencies

Task completionStrong customer service skillsSelf-directedness and self-motivatorAttuned to the student voice. Understanding of billing and assignments data

Compensation Will Be Commensurate To Candidate Experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at employment@louisville.edu or 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.