Information Technologist III (Open to Internal Candidates Only)

Summary Of Position

Responsible for designing, implementing, and maintaining endpoint management solutions utilizing tools such as Intune, JAMF and CrowdStrike. This individual will work closely with system administrators, network engineers, and security professionals to ensure the security and reliability of the environment. In compliance with industry standards and regulations they will develop procedures, manage endpoint security incidents, and provide technical guidance and support to other members of the team. In addition, an ideal candidate would have a background in project management and cyber operation.

Additional Job Information

Other minimum qualifications

Bachelor’s degree and two years of experience in related field, Associate’s and three years, or combination of education and experience equal to five years.Strong understanding of Windows, Apple, Microsoft 365 patching and updating processes.Project management skills with the ability to prioritize tasks effectively.Strong problem-solving skills and attention to detail.Knowledge of industry standards and regulations related to endpoint security.Familiarity with automation tools and processes.Customer centric attitude possessing strong communication skills with the ability to articulate technical concepts to non-technical stakeholders.Maintain an elevated level of knowledge and expertise in core enterprise environments: JAMF , Windows/Apple Updates, Intune, Microsoft 365, CrowdStrike and AppsAnywhere.Maintain standardized system configurations across operating environments.Ensure all security and driver updates are evaluated and consistently applied to all endpoints.Assist with management and deployment of endpoint software and policies.Manage endpoint security incidents and provide timely resolution.Collaborate with cross-functional teams to ensure successful project delivery.Create and maintain technical documentation for both internal and external audiences.Ensure compliance with industry standards and regulations.Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization.Evaluate new products/services in a lab environment and provide effective solutions to meet client needs.Assist in managing and resolving tickets in tier 2 support queues. Including customer facing on site support.Maintain the University’s software portfolio utilizing Microsoft Company Portal and AppsAnywhere.Install, configure, monitor, and maintain university approved applications.

Additional Preferred Qualifications

Higher Education background.Customer facing support experienceMicrosoft Technology Certifications. JAMF Certification

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.