Account Executive, Ticket Sales, Service & Retention

Job Description

Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education, Excellence, Faith, Tradition, and Community guide us in the work we do each day. We are eager to attract, recruit, and retain individuals who positively contribute to a collaborative, inclusive working environment where all may thrive.

Building on the University’s Spirit of Inclusion, we are committed to the work needed to cultivate sustainable progress and change. As a prospective member of Notre Dame Athletics , we encourage you to apply if you embrace, embody, and demonstrate a commitment to the aforementioned values.

As a member of the Notre Dame Athletics Sales, Service and Retention team, the Account Executive plays a pivotal role in generating revenue and achieving predetermined sales targets. The Account Executive will also be responsible for driving revenue and achieving pre-determined sales targets. This role primarily focuses on securing and retaining revenue related to football, men’s and women’s basketball, hockey, and premium hospitality. This includes season tickets, community club memberships, full and partial season packages, hospitality offerings, VIP experiences, incremental events, and group ticket packages.

We are seeking an experienced team member who approaches collegiate ticket sales with a positive, results-driven mindset, excels in clear communication across various channels, and demonstrates the ability to work diligently and independently to identify and secure new revenue opportunities. The Account Executive will manage a portfolio of 500+ clients and is expected to generate significant sales annually.

Key Responsibilities

Offer a comprehensive range of seating and ticket opportunities for Notre Dame Football, men’s basketball, women’s basketball and hockey ticket packages.Manage a portfolio of 500+ season ticket members, group and individual ticket purchasers who have a strong connection to Notre Dame athletics.Conduct outreach to potential customers through various methods, including prospecting, cold calling, texting, emailing, and referrals from existing customers.Be accountable for specific activity metrics (e.g. calls made, appointments set) and achieving pre-determined sales goals.Utilize online digital strategies, along with phone and in-person outreach, to nurture relationships with ticket members and enhance their connection with Notre Dame athletics.Assist in managing and nurturing existing season ticket members, serving as the main point of contact for general ticket inquiries received through inbound phone calls, email and social media.Collaborate with Notre Dame’s ticket operations staff to promote and drive sales for all events while delivering an exceptional fan experience.Maintain accurate records of all clients and prospect interactions using Salesforce/ CRM .Assist in managing and stewarding existing commitments and payments from season ticket members.

If you are a hardworking, goal-oriented, and dedicated team player who embodies our values and is ready to go above and beyond, we encourage you to apply for this exciting opportunity within Notre Dame Athletics. We are looking for individuals who are not only loyal but also willing to put in the effort required, even outside regular business hours, to contribute to the success of our team and the university’s athletic programs.

Minimum Qualifications

Bachelor’s degree (preferably in business, marketing or communications)Exceptional aptitude for building and maintaining relationships, both internally and externallyCapability to thrive in a dynamic and fast-paced environment while effectively managing multiple tasks simultaneouslyAbility to handle heavy volume of outbound and inbound calls and emailsOutstanding written and verbal communication skills, including the ability to handle a substantial volume of outbound and inbound calls and emailsStrong time management and organization abilities with keen attention to detailWillingness to work collaboratively in a team-oriented environment where “team-first” mindset is highly valuedA strong desire to excel and achieve the highest level of performanceAvailability to work non-traditional hours, including nights, weekends and holidays, as needed

Preferred Qualifications

Proven track record of 1 to 2 years sales experiencePrior experience in the professional, collegiate or entertainment industry is a valuable assetProficiency in software programs, including Salesforce/ CRM and Paciolan, is desired

Special Instructions to Applicants

Department Sales, Service and Retention (11001)

Department Website

Family / Sub-Family External Relations / Ticketing

Career Stream/Level EIC 1 Associate

FLSA Status S1 - FT Exempt