Front Desk Assistant
📋 Role Overview & Responsibilities
Urgent Team is looking for an experienced Front Desk Assistant to join our PRN team at Physicians Care in Hixson, TN. The ideal candidate will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) in a healthcare setting.
About Physicians Care
Physicians Care, with 12 locations throughout Alabama, Georgia, and Tennessee, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under seven brands.
Physicians Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 8 p.m. to 4 p.m. Additionally, all Physicians Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.
The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff.
Essential Duties And Responsibilities
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process. Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks. Check in and discharge patients, assist clinical staff and close the office at the end of each shift. Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets. Maintain a neat and clean work environment and professional appearance. Adhere to all relevant health and safety procedures.
EDUCATION And/or EXPERIENCE
High school diploma or equivalent required Knowledge of basic computer software and the ability to learn electronic medical records Prior experience in a medical office setting
PLEASE NOTE: Candidates will be contacted via email about this position. Please make sure @urgentteam.com is added to your safe senders list; otherwise, emails may go to spam.
Employment Type: Full Time
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This position is located in Hixson, TN with potential relocation and sponsorship assistance depending on candidate qualifications.
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