Patient Services Representative

Enjoy what you do while contributing to a company that makes a difference in people’s lives. IVF Florida, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for a full-time Patient Services Representative to join our Boca Raton team. This position will float between our Jupiter, Wellington, Margate, and Pembroke pines office (if needed). The schedule is working Monday - Friday from 7:30 am - 4:00 pm.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:

Maintain patient accounts by obtaining, recording, and updating personal financial and insurance informationOptimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointmentsAddress customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concerns Consult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer serviceRequired to work occasional weekends and holidays

What You'll Bring:

The skills and education we need are

Minimum 2 years of applicable work experienceHigh School diploma requiredExtensive knowledge of insurance/benefits, medical terminology and medical billingExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essential

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer

Competitive pay + bonusComprehensive trainingAbility to make an impact in the communities we serve