Product Manager

Role Description

Product Manager

Project Manager II

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

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You Are

UST is searching for a Product Manager who will be working CRM technologies (SFDC & MS Dynamics) and supporting technologies that integrate with CRMs for Account Management, Partner Management and/or Customer Success. Individuals with data and analytics product management experience will be preferred.

The Opportunity

Partner with business stakeholders to understand current and future needs to deliver technical solutions that provide customer value by improving the customers’ experience or day-to-day productivityLead and facilitate process improvements sessions with internal customers Responsible for communicating/aligning with internal customers and technical teams on product vision and roadmap. Strategically align with other Product Managers on the delivery of interdependent solutions and initiativesLead the planning, documentation, and delivery of run-the-business requirements and large technology initiativesLeads User Acceptance Testing (UAT) with business testers, and works with the Quality Engineer to define acceptance tests for featuresManage and prioritize product backlog, collecting defects and enhancement requests, and Support Release Planning, scheduling backlog items into regular releases aligned to business priority

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

7-10 years of product management experience is required--experience launching global large-scale technology solutions with supporting change management.Solid experience in Scrum or similar Agile development methodologySelf-starter that thrives in the face of challenges Proven track record to operate effectively with general mentorship on new projects.Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership.Demonstrates experience communicating and advocating programs to customers and/or internal team members.Strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship.Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues.Bachelor’s degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: California

Compensation Range: $92,000-$138,000

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options.

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Skills

Product Management,Scrum Methodology,Crm