IT Process Analyst - Intermediate (Remote)

Job Summary

Under general supervision, responsible for facilitating cross-functional teams in evaluating operational business processes to define/diagram current state process flows, document functional requirements to identify process improvement opportunities and/or develop future state process flows. Applies strong analytical skills to evaluate both internal and other available application software solutions to determine the best alternatives for realizing organizational efficiencies. Serves as a Liaison between functional and technical teams in communicating / documenting functional requirements and solution alternatives.

Job Duties

Establishes a strong understanding and applies six sigma and lean principles where appropriate.Analyzes workflow information and evaluates existing and new software solutions to determine the best alternatives for realizing organizational efficiencies.Performs process optimization analysis and develops process artifacts and deliverables (e.g.As-Is and To-Be documentation, activity flows, Swim Lane Diagrams, value stream maps, etc.). Participates in or leads fit/gap sessions.Designs and develops process measurement analytics and may oversee construction of analytics tools/reports to include constructing the performance measurement formula.Identifies problems and creates resolution/mitigation strategies.Leads facilitation and elicitation activities/sessions with project teams and participates in or leads fit/gap sessions.Collaborates with departmental and business managers to produce case requirements that support business needs and achieve desired outcomes.Writes detailed business requirement specifications to be used by developers for process automation.Utilizes Process Analysis expertise to conduct or support project managers in detailed project planning, requirements definition, analysis, implementation, development of risk mitigation strategies, and ensure quality of expected outcomes.Facilitates workshops/interviews and applies advanced process modeling and analysis techniques for improvement in business systems, processes, and technology.Documents issues and opportunities for improvement.Serves as a liaison between technical and functional subject matter experts to ensure delivery of quality outcomes.Develops and/or maintains inventory of existing software solutions and processes artifacts and deliverables to include activity flows, diagrams, value stream map, etc.Communicates requirements across multiple stakeholders, and sponsors and serves as the point of contact for technical and functional subject matter experts during the project lifecycle.Collaborates with the appropriate production support team members to research and troubleshoot issues and address operational questions.Leads functional teams on moderate to complex projects in determining process or workflow performance and appropriate metrics to be applied.Performs all other duties as assigned.

Education

Bachelor's degree in Computer Science, Information Systems, or related field is required.

Experience

Three (3) years experience in project settings performing process and systems analysis, requirements identification, and configuring or administering software solutions is required.

Highly Preferred Experience

Process diagramming using MS Visio. Meeting facilitation for requirements gathering. Strong analytical skills. Ability to work with various group sizes to reach consensus on approaches to achieve expected project outcomes. Ability to bridge functional requirements into technical requirements. Knowledge of or basic software development life-cycle (SDLC) exposure.

Additional Information