Order Management Analyst

Job Title: Order Management SpecialistDuration: 06+ MonthsStart Date: ASAPPosition Type: ContractLocation: Richmond VA 23219Interview Type: In-Person

The candidate will also have experience or be proficient in the following areas: - Request, Order, and Inventory ManagementThe role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.- Provisioning and Customer ServiceExperience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.- Bill Analysis and ReviewReviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.- VOIP Admin SupportExperience administering a VOIP environment (provisioning devices, services, ordering, etc.)The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis. Required Skills:Procurement and Inventory Management Required 2 YearsCustomer Service and Support of Android/IOS Mobile Devices Required 3 YearsData Analysis (i.e. - Financial billing and reconciliation Highly desired 3 YearsVMWare Workspace One Mobile Device Management Nice to have 1 YearsVendor relationship management (Verizon, AT&T, etc.) Highly desired 2 Years