Local Operations Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What We’re Looking For

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

Compensation

$52900 - $67441 / year Up to $350 per month car allowance for eligible employees Bonus details: Quarterly BonusMore benefits and company perks information below

What You’ll Do

Oversee operations in assigned location managing a specific portfolio of propertiesDevelop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiencyManage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and proceduresSupport your team with escalated guest and homeowner concerns by responding to emails, calls and ticketsPartner and assist your Business Development Representative when new units join the portfolioAbility to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)Establish and maintain open, collaborative relationships with fellow regional team members and upper management team Provide cross-coverage for your manager and Co-LOM(s) when necessaryConduct regular inspections prior to guest and owner arrivalsOccasional need to perform housekeeping and maintenance dutiesTraveling between worksites is frequent and this person will need their own reliable transportation.

The Skills You’ll Need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devicesAvailability to work Sunday through Saturday, early mornings and evenings as needed. Professional in all forms of communications such as email, phone calls, video calls and textsAbility to work well under pressure in an agile, fast-paced environment Excellent time management skills with the ability to change activity frequently and cope with interruptionsHighly responsive and reliable Strong attention to detailPrior housekeeping experience a plus Adhere to all company policies and procedures Ability to stand, sit, and walk for an extended period of timeReach overhead and below the waist Regularly push, pull, and lift up to 25 poundsOccasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist

What You’ll Get

Health/dental/vision insurance - employee & family coverage optionsEmployer Sponsored & Voluntary Supplemental Benefits401K retirement savings plan with immediate 100% company match on the first 6% you contributeHealth & Dependent Care Flexible Spending AccountsFlexible vacation timePaid sick days and holidaysPaid parental leave after one year of tenureEmployee Assistance ProgramCareer advancement opportunitiesEmployee discountsAll the equipment you’ll need to be successfulGreat colleagues and culturePlease visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.