Transportation Customer Operations Coordinator
📋 Role Overview & Responsibilities
Vaco is hiring for a Transportation Customer Operations Coordinator (Afterhours) located on the Northside of Jacksonville, FL.
Available Shifts
Monday-Thursday 8PM-7AM
Tuesday-Friday 8PM-7AM
Monday-Friday 2PM-10PM
Friday-Tuesday 2PM-10PM
PURPOSE OF POSITION
This position acts as the liaison between our customers and vendors and is directly responsible for providing each with an optimum customer service experience.
ESSENTIAL FUNCTIONS
Create/Build shipment to prepare shipment for brokerage team.
Schedule appointments associated with each shipment.
Monitor & Track active shipments per customer.
Provide timely updates and responses to customers regarding shipment status.
Collaborate and communicate with the in-house team to best service customer.
Focus on volume and GM growth for customers
Build relationship with customer to gain trust & future business.
Performs additional duties as required by supervisor.
KNOWLEDGE & SKILL REQUIREMENTS
High school diploma or GED is required.
Experience is not a requirement, but enthusiasm, high energy, and a willingness to learn is essential.
Bilingual/multilingual is a plus but is not required.
Advanced customer service skills.
Attention to detail, flexibility, and ability to multi-task is required.
Excellent verbal and written communication skills, by phone and email, and the ability to adapt to an ever-changing environment is required.
Desired Skills and Experience
logistics experience
tracking and tracing preferred
Frequently Asked Questions
How do I apply for the Transportation Customer Operations Coordinator position at Vaco? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Vaco without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Jacksonville, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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