Treasury Operations Support II-III

• This is an on-site position in Roseville, CA*

Essential Duties and Responsibilities:Ensures accurate and timely completion of all operational responsibilities involved in onboarding TM clientsSupport clients in ensuring streamlined progression of the onboarding processEnsures the delivery of exceptional customer service to both external clients and internal partners such as the branches and business development officersLeads trainings on Treasury Management Service products and proceduresReviews complex commercial clients bank statements of to identify client needs and further opportunities, create proformas and stays involved during the proposal processDirectly supports TM Operations Support level I & II through initial and continued training on education of department processes, compliance with policies and proceduresIdentify through observation needs for coverage and support to TM Operations Support Level I & IIProvides support to TM Business Development Officers in providing high level of customer service to new and existing commercial clientsReview TM Operations Support Level I & II's annual reviews on ACH and RDC; ensure accuracy on account analysis proposals prior to final review, complete proper risk rating in a timely manner & identify any account activity issues or recommendations for limit updates/changesMonitor and track the operational aspect of the sales cycle from Presented Proformas through onboarding, ensuring accuracyStays apprised of new developments and updates to the bank's Treasury Management ServicesEnsures client files are complete and in complianceReview and ensure the timely completion of monthly and quarterly checklist itemsReview and approve alongside TM Operations Manager daily reconciliations and ensure outages are handled in a timely mannerResponsible for the management and oversight of the TM Services email inbox and voicemail to ensure exceptional customer service & timely responsesOther duties may be assigned

Desired Skills and Experience

• Requires minimum of 3 years' experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Requires minimum of 1 year of experience providing training and mentoring within banking operations
• Excellent presentation and communication skills, both written and verbal
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Strong leadership and interpersonal skills; presents a positive and professional image.
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook