District Manager-Spokane, WA

Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states.

As a District Manager, you will play a crucial role in ensuring exceptional service delivery across a portfolio of 20 – 30+ apartment communities. You will be responsible for overseeing and directing a team of 15-30+ dedicated associates, known as Service Valets, within your assigned district. In this role, you will demonstrate a service culture that prioritizes the service experience. You’ll model, train and coach expectations to deliver the service standard.

Salary Range: $68,000-$71,000

Bonus: Target bonus is 10% of annual salary (divided and paid out quarterly)

Schedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs.

Work environment: You will work from both a home office and in-field (community properties), as necessary

Responsibilities

Company Vehicle Provided

Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communitiesCreate a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workloadComply with, promote, and train Service Valets on collection policies and proceduresDrive system (iValet) compliance through consistent communication, training, and development of all Service ValetsPlan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are metTrack nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvementsIncrease Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagementProvide on-call support to Service Valets and assigned communitiesReport safety incidents in a thorough and timely mannerRegularly complete community checks to ensure quality standards are maintainedAddress associate development needs and facilitate appropriate coaching or training opportunitiesAttend team meetings virtually, in person, or off-site when neededPerform other duties as assigned

Qualifications

High school diploma or GED equivalentProven track record in building and leading successful teamsStrong analytical skills with experience working with spreadsheets and data analysisProficiency in MS Word, Outlook, Excel & PowerPointSolid understanding of basic employment law, customer service principles, and leadership/management conceptsDemonstrates unwavering work ethic, integrity, and a strong sense of accountabilityAbility to effectively manage stress and adapt to a changing work environmentDemonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individualsProven ability to build and maintain effective teams, while holding oneself and others accountableExcellent task prioritization skills, with the ability to organize and manage workload based on clients’ needs

Physical Requirements And Special Conditions Of Employment

This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shouldersAbility to occasionally work outdoors and work/drive in changing weather conditionsAbility to be exposed to disagreeable odorsValid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

Our full-time associates are provided with the following comprehensive, flexible benefits:

Health coverage for you and your family through medical, dental, vision plansHealthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account401k Savings Plan with matching company contributionPaid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education centerReferral bonus program (up to $2,500 for each referral hired)Pet insurance plan optionsFinancial protection through disability, life, accidental death & dismemberment, and business travel insuranceAssociate and family assistance programAssociate Relief FundAssociate discount programRewards and Recognition programFree access to Torch Fitness (virtual program and events)

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email accomodationrequest@valetliving.com

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.