Client Service Supervisor

VCA Everett Animal Hospital is seeking an experienced Client Service Representative to join our team full-time.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

About Us

We are a 5-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Everett, MA.

Check out our website here: https://vcahospitals.com/everett

Schedule: Full Time, flexible Monday thru Saturday availability

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Why You Should Consider VCA Everett

We're proud to offer state-of-the-art medical facilities and a warm, safe and welcoming environment that is designed to provide your pet with the very best available veterinary care. Our services include preventive wellness and sick care, early disease detection and vaccines, parasite control, spay and neuter, dentistry, digital x-rays, and additional diagnostic and therapeutic services.

We welcome passionate, compassionate professionals looking to provide the highest standard of medicine and client service. Our doctors and team place high value on mentorship and lifelong learning; come grow with us!

Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

VCA Totally Rewards Benefits Package

Access to the people and financial resources of a large veterinary communityGrowth & leadership opportunitiesMedical, Dental & VisionCareer development programsGenerous hospital discounts and product discountsEmployer-paid life, long- and short-term disability insurancePaid vacation and sick timePaid parental leave401(k)Free mental health resources and wellness subscriptions (Headspace)Referral bonusesInfertility benefitsCompetitive wage

Compensation: Is based on skill set, and experience.

Interested in this opportunity?

Apply!

We look forward to hearing from you.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com