Financial Coordinator

Job Summary

Under general supervision of Office Supervisor/Manager, Hospital Administrator and Medical Director, the Client Financial Coordinator is responsible for a multitude of responsibilities including but not limited to the management of client accounts, finances and account receivables. The Financial Coordinator is to provide and maintain excellent client care and service at all times.

Knowledge, Skills And Abilities

Extensive customer serviceStrong communications skills, both written and oralPo-active and Goal orientedAbility to organize and prioritize daily tasksAbility to plan, organize and effectively present ideas and conceptsMust be able to handle multiple tasks at once, and deal with high levels of workload in an environment of changing prioritiesIntermediate to advanced math skillsMust have strong problem solving skillsComputer literateMaintains strong knowledge of veterinary medicine and veterinary terminologyAbility and willingness to learn, provide, and seek assistance if and when neededMust be able to interact with all levels of staffing and clients in a professional mannerEfficient time management skills and ability to meet deadlines in a timely mannerAbility to convert and maintain electronic and digital files to transition into a paperless record system

Education and Experience

High School DiplomaCollege, certified status and or work equivalent experience of at least 3 years

Physical Requirements

Dependable attendance is requiredMust be willing to work long or irregular hours under pressure conditions if neededMust have predictable and consistent attendance and follow all attendance and lunch policies.This position requires the ability to sit, walk, type, and lift objects within parameters as outlined by VCA Risk and Safety guidelines consistently, and work a minimum 8-10 hour dayVisual acuity sufficient to maintain accurate records, recognize people and understand written directionsFine motor skills adequate for utilizing hospital equipment, computer software, etc.Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets into exam rooms.Scheduling and confirming appointments.Recommending, selecting, and obtaining products and services, including prescriptions.Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Duties and Responsibilities

The following is a list of essential job requirements and responsibilities. This list may be revised at any time and additional duties not listed here may be assigned or removed as needed.

Completion of all in-house patient chargesCompletion of hospital deposit on a daily basisMonitor all in-house patient invoices and ensure that all required deposits are taken upon admissions and throughout patient stayEnsure collection of proper legal documents and treatment plans are gathered prior to rendering servicesProper documentation of communication with clientsMonitor all in-house patient invoices in comparison to estimate and notify appropriate department of any near to over estimatesUtilize practice management software (WOOFWare) for communication of near/over estimates and completion of invoicing for discharging in-house patientResearch financial rejections and works cooperatively with appropriate staff and clients to resolve discrepancies. (i.e. assisting clients apply for CareCredit)Utilizes various coding and billing references to resolve complex billing scenariosEnsure all patient billing is accurate and completed upon patient discharge and all monies are collected at time of patient dischargeReview on a daily basis balances on hospitalized cases.Account receivables: outstanding balances should be reviewed on a monthly basis and communicated verbally and in writing to clients prior to being sent to collectionsAging (collections) - client statements, phone calls, reminder and final letters are to be done or sent out several times monthly (min. once monthly); uncollectible accounts prepared, final approved and sent to collection agency; client credits done monthlyFollow up on approved payment contracts and any other financial agreementsFollow up with any balances that are not collected at time of discharge and proceed with the appropriate steps to collect balanceAnswer high volume of phone calls and return messages in a timely mannerCall on all returned checks and follow up accordingly.Review of invoices with a credit on account and contact client to process any available refundAudit all “Angel” cases for accuracy and final invoicing on a weekly basisAudit out-patient invoices for accuracyMonth End – All billing checked and finalized, includes all angels and employees; discounts verified and put into computer; credit balances; all must be done by the end of each month;Ensures that all patient medical and surgical records are being completed, recorded and are accurate for billing purposesParticipates along with all departments in client flow to ensure that clients and patients are seen and treated in a professional, timely and competent mannerDemonstrates a positive willingness to take on additional assignments and responsibilities.Pay 18-25 depending on experience.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com