Receptionist
📋 Role Overview & Responsibilities
We are seeking a dedicated and friendly Client Service Representative to join our team. The ideal candidate will be responsible for creating a positive experience for our clients from the moment they contact us. This role involves handling inquiries, scheduling appointments, processing payments, and ensuring that all client interactions are handled with professionalism and care.
Responsibilities
Greet clients and their pets with a warm and welcoming attitude.
Answer phone calls and emails promptly and professionally.
Schedule appointments and coordinate with veterinary staff to ensure smooth patient flow.
Process payments accurately and efficiently, including explaining fees and providing payment options.
Maintain client records and update information as needed.
Educate clients about our services, products, and promotions.
Handle client inquiries, concerns, and complaints with empathy and problem-solving skills.
Collaborate with veterinary team members to provide excellent patient care and follow-up.
Assist with administrative tasks, such as filing, data entry, and inventory management.
Maintain a clean and organized reception area.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Frequently Asked Questions
How do I apply for the Receptionist position at VCA Animal Hospitals? ▼
Click the “Apply for this Position” button on this page to submit your application directly to VCA Animal Hospitals without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Franklin, TN with potential relocation and sponsorship assistance depending on candidate qualifications.
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