Patient Access Representative Senior - Stony Point - Days

• * $1,000 sign on bonus for offers accepted through October 31, 2023. Terms and conditions apply **

Come work at our new Endoscopy outpatient suite that offers free parking and is located near Stony Point Mall. Monday-Friday day shift hours- no holidays, no weekends, no call! Shift duration ranges from 8-10 hours per day and we are open 6:30-5. Successful candidates will provide quality nursing care in all areas including pre-assessment, procedure rooms, and recovery room. Must be a team-player with excellent assessment skills. Ability to multi-task with interpersonal skills, compassion for patient needs, and a high degree of professionalism. Assists doctors in the performance of procedures, including the use of equipment, supervises and directs patient care in an endoscopy procedure room.

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This role will oversee, support and supervise other PAR positions.

The Patient Access Senior Representative greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. This role performs all aspects of the Patient Access Rep position as needed.

The Patient Access Senior Representative will be based out of Stony Point; however, some travel is required 1-2 times per week and/or as needed to the downtown location.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting. Strong customer service skills and patient/customer centered focus in positive manner in all situations. Experience PREFERRED: N/A Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program Independent action(s) required: Able to cross cover all Patient access functions within the department and/or clinic. Functions in a self-directed manner to accomplish routine activities. Responsible for orienting and training new hires to service area. Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures. Job duties may include the access to and/or contact with medications and related supplies. Supervisory responsibilities (if applicable): Provides training, mentorship, and assists in onboarding of new members on the team. Additional position requirements: Depending on the assigned area, may be required to work off-shifts and/or weekend and holidays. May be considered part of essential staffing, depending on the assigned area. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting, Walking (distance) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

Workday Day (United States of America)

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.