Desktop Support Technician
📋 Role Overview & Responsibilities
Job title: Desktop Support TechnicianLocation: Delray beach, FL - 33444Duration: 6-month contract-to-hire Position Notes:· Troubleshoot and replace laptop, PC, and mobile devices· Expert level technical knowledge of desktops, mobiles devices, office software and networking· Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support· Set up, maintain, and troubleshoot Apple iPad tablets and iPhones· Participate in IT Support queue which will result in assigning and prioritizing open issues· Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems When appropriate, determine appropriate group for escalation· Troubleshoot issues as 1st, 2nd and 3rd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues· Perform desktop computer, laptop, and mobile device updates· Build\deploy\image new workstations (desktops & laptops)· Install\upgrade hardware\software on Windows workstations· Excellent time management, problem solving, communications, decision making, and organization skills· Excellent communication skills, both written and verbal, are essential· Set up and configure printers, scanners, and other peripherals · Working knowledge of current communications devices and protocols, server, and desktop technologiesExperienced in VOIP/PBX telephony systems.
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This position is located in Delray Beach, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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