Insurance Representative

This is Jerin Renold from VDart. We are a global IT services and workforce solutions firm based in Atlanta, Georgia. We are currently Hiring a Customer Service Associate in Remote. I have the job description below and would like to discuss further if this interests you. If you are interested, please send me your updated resume. If you are not looking for a job or not interested in this position, please share this email to who are suitable for this role Role: Contact Center Customer Service Inbound (Life and Health Insurance experience)Pay Rate: $18.22/hr.Location: Remote 100%Work schedule: Mon-Fri 9-8 (8 hour shift within that timeframe) Job Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities:Resolve routine, complex, and unique questions/issues.Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).Working knowledge of insurance policies and related processes and procedures.Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warrantedRemain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.Inputs and tracks into the appropriate databases. Supervisory Responsibilities:This job does not have supervisory duties Education and ExperienceHigh school diploma or equivalent experience2-3 years call center experience required Certificates, Licenses, RegistrationsMay require a life and health license, based on business unit requirements Functional SkillsInsurance background is preferred (health and life)Excellent level of communication skills (both written and verbal)Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)Flexible and adaptable to business requirements for changes needed to service the customerCollaborate with peers and management on special projects and committeesApply good use of time management skillsAbility to prioritize and multi-task