Customer Advocacy Manager
📋 Role Overview & Responsibilities
About this Role
As a member of the Customer Marketing team, you will partner with the Marketing, Sales and Customer Success organizations to identify key champions to participate in the customer reference program. You will manage the entire customer reference lifecycle, execute customer case studies, identify customers for speaking events / PR activities and build relationships with our key customers all while maintaining our #1 ranking on Gartner Peer Insights!
We are looking for a passionate individual with an eye for detail, exceptional communication skills and an enthusiasm that can manage any task, no matter the size! This role is critical for driving our company’s growth and expanding platform adoption with our current install base.
At a Glance Align with key stakeholders on customer reference needs (vertical, company size, platform requirements) and build a strategy to execute and complete case stories quarterly, based on these requirements.Deliver customer case studies in various formats (written, video, social clips and more) for use by our marketing and sales organizations.Maintain our leadership on Gartner Peer Insights and execute a plan to streamline our review collection process.Interact with customers in a professional manner to help finalize customer case study approval, identify customer event speakers, and maintain relationships with our customers for future reference requests.Track submissions and status of all customer reference activity for marketing and leadership team updates.Partner with the Sales organization to identify and connect existing customers with prospective customers to further the sales cycle.Manage event planning logistics for our annual user conference, Hunt Club. This includes managing a budget for a global event for over 300 customers.
What will impress us:Bachelor’s degree or equivalent2+ years of professional and/or internship marketing experienceIn person sales, customer service, or retail experienceExperience with Excel (data manipulation, macros, charts and pivot tables)Exceptional customer and leadership communication to present to a wide range of internal and external audiences across all levels.Ability to exercise independent judgement, critical thinking, and follow-through on customer communication in a timely manner
Frequently Asked Questions
How do I apply for the Customer Advocacy Manager position at Vectra AI? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Vectra AI without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →