Help Desk Technician

Job Title: Desktop Support SpecialistLocation: Onsite - Louisville, KYCome join us:

Vernovis is an Inc. 5000 staffing and consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.

What You'll Do:use incident/problem management system to document, track, update and close case activitiesprovide customers with technical assistance and guidance to prevent recurring problemsperform basic hardware and software troubleshooting to resolve or escalate incidentsprovide management with status reportsperform and understand how to correctly follow processes, procedures and standards within departmentfollow and support internal and external audit complianceimprove and develop technical support skills through outside education, self-study, etc. perform and administrative functions within the team to accomplish team goalsWhat Experience You'll Have: knowledge of computer hardware and software technologiesprior help desk experience preferredexcellent written and verbal communication skillsability to analyze and solve problems aptitude for technologyattitude for excellence in customer serviceworking knowledge of PC's and networksproficient in Windows operating systemsproficient knowledge of Microsoft® Office products (i.e. Word, Excel and Outlook)some college experience in Information Technologyany Microsoft certificationknowledge of call center software and ticketing systemsexperience providing both customer support and servicesome college experience in Information TechnologyThe Vernovis Difference: Vernovis offers Health, Dental, Vision, Voluntary Short & Long -Term Disability, Voluntary Life Insurance, and 401K.Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.