Veterinary Receptionist

Seeking an independent and compassionate Receptionist to join our team!

Why TotalBond Veterinary Hospital at Bethel in Lake Wylie, SC?

Our TotalBond family understands that the strongest relationships, with both pets and people, are built on trust. In addition to diagnostic and preventative services, we offer acupuncture, laser therapy, laparoscopic surgery, ultrasound, orthopedic surgery and more. We are focused on making sure our doctor team has the equipment and training to provide the highest level of care. Our hospital is AAHA accredited, and our team is trained on low stress handling and we are certified as Feline Friendly.

As a new team member, you will be met with the cutest patients and a team that treats each other like family. We celebrate our success—both personal and professional—and support each other on tough days. This support means that our hospital is ready to welcome you with open arms or provide support and mentorship to a new graduate.

Our Commitment to Diversity

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have 2+ years of front desk experience, a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Schedule

This is a full-time need at 35-38 hours/week. Must be available for rotating Saturdays.

Responsibilities

Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet. Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits. Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian. Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior. Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

Competitive salary: $15-$18/hr based on experience and skill set. Medical, dental, vision, and prescription drug benefits for you and eligible dependentsPaid time off for full-time employees401(k) planContinuing education allowance for licensed techniciansGuardian voluntary benefitsGenerous pet benefits!