Volunteer Hotline Advocate
📋 Role Overview & Responsibilities
Formed in 1974, Steps to End Domestic Violence (formerly known as Women Helping Battered Women) has evolved into the largest provider of domestic violence services in Vermont. In addition to providing emergency shelter and housing advocacy, Steps to End Domestic Violence offers 24-hour hotline services, legal advocacy, economic justice, transitional housing, programs for youth and children, and education and prevention programs. We believe that all people have the right to live without fear of abuse - sexual, physical, emotional, or financial.
Position Title Hotline Advocate
Staff Category Volunteer
Team Program Services
Reports To Director of Program Services; Volunteer Coordinator
Description of Role This position staffs our 24/7 hotline and provides direct service to those affected by Intimate Partner Violence by providing emotional support, safety planning, and connection to services such as our emergency housing, housing retention, legal, or youth programs.
Responsibilities
Answer hotline, chatline, and emails provide information, advocacy, support and referrals, and crisis management and intervention as needed.Maintain call records and record services provided in our electronic database.Commit to taking at least two 4.5 hour shifts a month.Foster a supportive community in the shelter by maintaining confidentiality and professionalism.
Training Requirements
Complete our 20-hour Community Advocate Training to obtain Vermont Victim and Crisis Worker Privilege before answering any hotline calls/chats/emails.Complete at least two shadow shifts and two reverse shadow shifts as well as training on our electronic database before taking a solo shift.Complete 3-hour mandated reporter training before answering any hotline calls/chats/emails.
Time Commitment
2 hotline shifts/month; 3-month minimum commitment.Shifts are available Monday-Friday between 9 00am and 5 00pm. Each shift is typically 4.5 hours long; however, if you are only able to do 2.5-3.5 hour shifts we still encourage you to reach out!
This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.
Frequently Asked Questions
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This position is located in Burlington, VT with potential relocation and sponsorship assistance depending on candidate qualifications.
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