Infrastructure Lead

Job Description

Who are we looking for?

Infrastructure Lead who has 8+ years of experience in supporting infrastructure of large-scale distributed systems hosted on on-premise servers and cloud.

Primary Responsibilities: Effectively handle the infrastructure outages & Performance Issues with quick analysis and resolution Extensive hands-on experience in troubleshooting Infrastructure failures (OS, N/W, Storage, File Systems, LDAP, Active Directory and SAML etc.) that can impact the application availability and performance. Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas. Expertise in implementation of common infrastructure activities (i.e., Patch Mgt., Migrations, Upgrades, Assessments, Certification/password renewals etc.). Coordinate application resiliency exercises within required recovery time objective, perform functional and non-functional validations during and post DR exercises. Actively participate in Change management process with view to manage risk in production environment. Minimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, ing & recovery. Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring again. Build and improve the SOPs for all the maintenance activities. Challenge existing infrastructure setup, processing and suggest different ways to solve problems or improve stability.

Technical Skills

 Expertise Linux Server Administration -Primary / Windows Server Administration-Secondary Extensive hands-on experience in troubleshooting Infrastructure failures (OS, N/W, Storage, File Systems, LDAP, Active Directory and SAML etc.) that can impact the application availability and performance. Should have deep expertise in implementation of common infrastructure activities (i.e., Patch Mgt., Migrations, Upgrades, Assessments, Certification/password renewals etc.). Programming: Shell/Python. Troubleshooting of Web Application/Service and Database failures from infra prospective Observability stack – AppDynamics, Splunk, 1000Eyes, ITRS or similar Tools. Experience with common networking protocols and services including TCP, UDP, DNS, DHCP, HTTP, SSH, FTP, SNMP, and LDAP Working knowledge with Remedy, JIRA etc.