Home Lending Change Management Communications and Training Manager

About This Role

Wells Fargo is seeking a Change Management Communication Business Execution Senior Manager to support the Change Management organization with strategic business operational communications.

This Home Lending Communications Manager is responsible for managing, developing, and implementing the communications, strategies, plans and programs for change management. This team is responsible to create, deliver and manage high-quality communications to promote the work and raise awareness to the entire Change Management portfolio. This team will work across Home Lending Change Management, ECM, SDLC and Technology Change Management to ensure alignment and awareness. The purpose of this position is to work closely with Home Lending employees at the product level, including accountability for designing and delivering written communications, planning events (Leadership Meetings, Town Halls, etc.), managing portfolio communications, and creating newsletters, maintaining Change Management websites, mailboxes and engaging with product leaders to assess and evaluate communication needs and services to support teams working across the end-to-end change management framework.

In This Role, You Will

Create, maintain, implement and evaluate an effective and engaging communications and events strategy that raises the awareness of our work, ensures we are engaging with the right stakeholders, delivers our key messages and helps to progress our objectives.Engage business stakeholders in integrating or implementing an effective operational communication strategy and plan.Make decisions and resolve issues regarding operational communication and messaging to assist the team to meet business objectives.Collaborate and consult with immediate colleagues and cross functional business partnersInteract directly with executive management to influence, optimize, and negotiate on business operations related to change management.Creates professional executive level presentation materials in PowerPoint and other media to support leadership messaging and the cascade across Home Lending.Present and explain complex technical topics, problems and find alternative solutions, when needed.Develop an integrated communications plan that is coordinated with each of the business operations that are part of change management.Regular assessment of existing web content and ensure material is updated and relevant to change management process and procedures, and incorporate user feedback, when necessary.Supervise communications employees, including review and sign off on all communications, scheduling and managing work assignments for the execution of the communication strategy to deliver on the day-to-day operations.Work with communications employees to develop targeted change communications using email, video, web, or other forms of delivery within the Home Lending delivery systems.Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications

6+ years of business communication, implementation, or strategic planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education4+ years Leadership experience

Desired Qualifications

Experience creating communications and project plans for major change transformation.Experience with change related to Home Lending business systems, tools and processes.Experience managing the change management activities, milestones, risks, and issues related to training software delivery teamsExperience leading large, content based strategic programsExperience leading large, cross-functional content initiatives from ideation through implementationStrong aptitude for technologyExperience with Agile methodologyExperience handling issues/risk management across multiple productsOffer guidance for training teams on process, structure work, and supporting change within a regulated organization

Job Expectations

This position is not eligible for Visa sponsorship.This position requires compliance with all mortgages regulatory requirements and Wells Fargo's compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.This position offers a hybrid work schedule. Preferred location(s) listed below. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position.

Posting Locations

Charlotte, NC -550 S Tyron St-144039Charlotte, NC- 1525 W WT Harris Blvd - 141278Des Moines, IA-800 S Jordan Creek Pkwy -150496Tempe, AZ-1150 W. Washington St-150399Chandler, AZ -2850 S Price Rd-107689Phoenix, AZ -11601 N. Black Canyon Hwy-101497Minneapolis, MN- 600 Wells Fargo-109667Irving, TX- 250 E John Carpenter Fwy-107555San Antonio, TX- 4102 Wiseman Blvd -105782New York, NY-150 E 42nd St-106312Summit, NJ- 190 River Rd-141484

Pay Range

Pay for New York, NY :$138,500 to $287,600

Pay for Summit, NJ: $ 138,500 to $287,600

Pay for other listed locations: $ 120,400 to $250,000

Job Posting may come down early due to volume of applicants : 4/16/2024

Job Expectations

Hybrid in-office model (minimum of 3 days per week in one of the office locations listed). Telework or remote work setting is not availableThis position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Pay Range

$120,400.00 - $287,600.00

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

401(k) PlanPaid Time OffParental LeaveCritical Caregiving LeaveDiscounts and SavingsHealth BenefitsCommuter BenefitsTuition ReimbursementScholarships for dependent childrenAdoption Reimbursement

Posting End Date

15 Apr 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-349134-7