Lead Business Systems Consultant- Customer Account Servicing

About This Role

Wells Fargo is seeking two Lead Business Systems Consultants to support operational readiness, and incident, problem, and availability activities by following both Site Reliability and ITIL methodologies. The LBSC role will support Synthetic monitoring solutions and other service level indicators to measure service level objectives (SLO). The observability of any threats to customer happiness represented as the SLO will be clear for on call support to detect, react, mitigate, and communicate on variances to prevent a major incident. By working with vendors, scrum teams, application development, architecture, and line of business partners, the expectation for this role is to understand holistic the end-to-end dependencies (including but not limited to application, network, and Google Cloud products) and how to quickly engage teams, escalate if there is a delay, and drive major incidents by using playbooks and runbooks accordingly. This role supports error budgets, blameless lookbacks (5 WHY), and antipatterns to prevent reoccurrence of an incident in which shared accountability will be measured by data integrity in ServiceNow and SharePoint. This resource will support compliance and risk requirements to implement key risk initiatives such as Shared Risk Platform (SHRP), Triage, and Service Level Management in Partnership.

In This Role, You Will

Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teamsAct as a key participant in providing strategic business solutions to companywide technology initiativesEvaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiativesDefine and lead detailed research on business and technology requests to develop efficient and accurate functional requirementsMake decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutionsLead project or systems documentation, and monitor and manage project schedules and deliverablesCollaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problemsEnsure communication and information flow between business and technology teams

Required Qualifications, US

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationExcellent Communication skills across all layers of managers and engineersStrong technical understanding of the internet topology Experience with problem and incident managementExperience in performing research and analysis

Required Qualifications, International

Experience in Business Systems Data and Business Systems Designing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

Experience with either development or application supportExperience providing knowledge transfers and documentation across staff

Job Expectations

n/a

Pay Range

$96,600.00 - $206,100.00

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

401(k) PlanPaid Time OffParental LeaveCritical Caregiving LeaveDiscounts and SavingsHealth BenefitsCommuter BenefitsTuition ReimbursementScholarships for dependent childrenAdoption Reimbursement

Posting End Date

21 Apr 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-321682-4